Warranty

We want you to have a positive experience every time you shop with Pivoi. We are responsible for our product conditions. If you have any questions or concerns, please email us a support@pivoi.in

3 Easy steps for Your Warranty!

Pivoi 1-Year Warranty

• Pivoi offers a 1-year limited manufacturer’s warranty. Products that are purchased from unauthorized distributors or resellers are not covered by the 1-year warranty. Certain Pivoi products may have different warranties, which will be explicitly stated here
• Examples of products with different warranties are but not limited to: chargers, cables, power banks, and other products. This warranty is only valid for items that are considered defective. Defects are defined as imperfections or flaws that are due to manufacturing error. Accidental drops, installation failures, normal wear and tear caused by the consumer are not covered under this warranty.
• Important Note: For purchases made through Amazon.com, eBay, or any other online marketplaces, the warranty mentioned above may or may not qualify. Only products sold specifically by the official Pivoi online stores are covered by these warranties. Pivoi products sold by any other seller(s) on these platforms will not qualify.

Pivoi 30-Day Money-Back Guarantee

• All products purchased directly from Pivoi are covered by our 30-day money-back guarantee. See “Our Returns Policy” for more information.

Warranty Disclaimers

• Except for the express warranties provided herein, Pivoi. (“Pivoi”) makes no express or implied warranties of any kind whatsoever with respect to the product in terms of merchantability, fitness, particular purpose, design, condition, quality, or performance of the product. In addition, Pivoi will not be liable for any damages of any kind resulting from the purchase or use of products or incidental damages or consequential loss of profits or benefits.
• Pivoi reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit Pivoi product distributors or vendors, any intentional action to contort or take advantage of the warranty for financial or personal gain.
• Defects caused by any other accident, including failure of installation, carelessness by the user, or defects caused by the owner’s usage, cannot be applied for the above-mentioned warranties. For products that come as a package, only the defective item from the package will be remedied. This remedy may be repeated within 90 days or the remainder of the warranty. The original product is needed for any future warranty requests regarding the order.
• If the product under warranty becomes inactive or no longer in production, Pivoi reserves the right to replace the inactive product with a similar or better product in accordance with Pivoi’s judgment and discretion..
• Excluding the express warranty provided, Pivoi in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any Pivoi product, including, but without limitation, device damage, data loss, or personal injury.

***All Sale and promotional items will not be eligible for Returns, Exchanges or Warranties.

You will receive email notification of the refund once we have received and processed the returned package.